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Get in touch with our support team for service inquiries, franchise opportunities, or general assistance. We’re available 24/7 to serve you better.

24/7 Support   Instant Response    Pan-India Service

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Multiple channels to reach us instantly. Pick what works best for you.

Call Us

Speak directly with our customer care team

8052318737

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Quick responses via WhatsApp Business

8052318737

Email Support

Detailed inquiries and documentation

support@drspinlaundry.in

Franchise Inquiry

Connect with our franchise development team

franchise@drspinlaundry.in

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    Frequently Asked Questions

    Find quick answers to common questions. Can’t find what you’re looking for? Contact us directly.

    What are your service areas?

    We currently operate in 50+ cities across India including all major metros and tier-2 cities. Enter your pincode on our homepage to check service availability in your area.

    How long does the laundry service take?

    Standard service takes 24-48 hours. Express service is available with same-day delivery for orders placed before 10 AM. Premium garments may require additional processing time.

    Do you offer pickup and delivery?

    Yes! Free pickup and delivery is included with all orders above ₹299. We offer flexible time slots from 9 AM to 7 PM, 7 days a week.

    How is pricing calculated?

    Pricing is based on garment type and service selected. We offer transparent per-piece pricing with no hidden charges. Bulk discounts and subscription plans are available for regular customers.

    What payment methods do you accept?

    We accept all major payment methods including UPI, credit/debit cards, net banking, and digital wallets.

    What is the investment required for a franchise?

    The total investment ranges from ₹15-25 lakhs depending on location and outlet size. This includes franchise fee, equipment, initial inventory, and working capital for 3 months.

    What support does Dr.Spin provide to franchisees?

    We provide comprehensive support including site selection, setup assistance, staff training, marketing materials, technology platform, and ongoing operational guidance.

    What is the expected ROI timeline?

    Most franchisees achieve break-even within 12-18 months. Average ROI is 25-30% annually after the first year, depending on location and operational efficiency.

    How do you ensure garment safety?

    We use color-coded sorting, RFID tracking, and separate washing cycles for different fabric types. All garments are inspected before and after processing with photographic documentation.

    What if my garment is damaged?

    In the rare event of damage, we provide compensation up to 10x the service charge or Rs.3000, whichever is lower.

    Still Have Questions?

    Our support team is ready to help you with any inquiry.

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