Welcome to Dr. Spin Laundry. By accessing our website or using our laundry and dry cleaning services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

Services

Dr. Spin Laundry provides professional laundry, dry cleaning, wash & fold, steam ironing, and premium garment care services. All services are subject to fabric type, care labels, and standard industry practices.

Order & Payment

Customers must provide accurate information while placing orders. Pricing may vary based on garment type and service selected. Payments must be completed as per the chosen payment method at the time of service.

Garment Care & Liability

We follow fabric-safe cleaning processes and quality checks. However, Dr. Spin Laundry is not responsible for issues arising from manufacturer defects, color bleeding, shrinkage, or pre-existing damage.

Pickup & Delivery

Pickup and delivery timelines are indicative and may vary due to operational or external factors. Customers are requested to check garments at the time of delivery.
Free pickup and delivery applicable on minimum order value of Rs.299.

Cancellations & Modifications

Orders may be modified or cancelled within the allowed time window before processing begins.

Damage & Compensation Policy – Dr. Spin Laundry

At Dr. Spin Laundry, we follow strict quality control and fabric-safe processes to ensure every garment is handled with care. However, in the rare event of damage caused during our laundry or dry cleaning process, we offer compensation as outlined below.

Compensation Guidelines

  • Any compensation for damaged garments shall be limited to a maximum of ten (10) times the service order value for the affected item(s) or Rs.3000, whichever is lower.
  • Compensation will be assessed based on fabric type, garment condition, service selected, and order value.
  • The final decision regarding compensation will be made after inspection and internal quality review.
  • Compensation is applicable only for the orders which is made through the Dr. Spin Laundry CRM and mobile app.

Exclusions

Dr. Spin Laundry is not responsible for:

  • Pre-existing damages, weak fabric, color bleeding, shrinkage, or manufacturer defects
  • Missing or non-disclosed embellishments, buttons, or accessories
  • Garments without proper care labels or incorrect customer declarations

Customers are advised to check garments at the time of delivery and report concerns within the specified timeframe.

This policy ensures fair, transparent, and responsible service assurance while protecting both customer interests and service standards.

Changes to Terms

Dr. Spin Laundry reserves the right to update these Terms & Conditions at any time. Updates will be reflected on this page.

For any questions, please contact Dr. Spin Laundry Support.